RETURN POLICY

If you are unhappy with your recent purchase, you have 28 days from purchase to return to us for a refund - please note: we do not offer exchanges, only refunds. Any items must reach our returns department within 28 days of purchase for any problems or concerns with merchandise. Please fill out the returns form and return the item/s in an unworn & re-sellable condition to the following address:

Keen Returns, Unit 3B Didcot Park, Churchward, Southmead Industrial Estate, Didcot, OX11 7HB.

Returns must reach our returns department within 28 days of purchase date for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund. Unfortunately, we do not offer exchanges, only refunds.

Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items *, accept any returns of underwear, accept items that aren't in their original packaging or not in a re-sellable, like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)  

We usually aim to have returns processed within 3-5 working days from when they have been received into our warehouse. During sale periods these times can be slightly longer than normal due to a higher volume of returns we receive back, but we will aim to give a new estimated turn around time. We do not send notification once a parcel has arrived back at our warehouse, but once your parcel has been processed by our returns team you will receive an email to confirm this.

All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to HUFWorldwide.UK at the company's expense. The customer will be notified of said return by a service representative.

HUFWorldwide.UK will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have a refund option available, while those purchasing at a sale price are considered final sale.

ANY QUESTIONS?

Please contact customerservices@keendist.co.uk if you have any questions.