Privacy Policy

Last updated: 7 April 2026

Keen Dist Ltd (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. CONTACT INFORMATION

If you have any questions about this policy, or wish to exercise your data protection rights, please contact us:

Email: customerservices@keendist.co.uk

Keen Dist Ltd
Unit 3B Didcot Park
Churchward
Southmead Industrial Estate
Didcot
OX11 7HB
United Kingdom

2. PERSONAL INFORMATION WE COLLECT

When you visit or make a purchase, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely via third-party providers)
• Order history and product selections
• Account login details (if applicable)
• Device and browser information
• IP address and general location data
• Website usage and browsing behaviour

We may also collect information when you contact us directly.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information:

• Directly from you (e.g. orders, account creation, contact forms)
• Automatically through cookies and similar technologies
• Through third-party service providers (e.g. Shopify, payment gateways, analytics tools)

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Manage payments and prevent fraud
• Arrange shipping and delivery
• Provide customer support
• Improve our website and services
• Send order updates and service communications
• Send marketing communications (where permitted and with your consent)
• Comply with legal obligations

5. ANALYTICS & TRACKING TECHNOLOGIES

We use analytics and tracking tools, including Microsoft Clarity, to understand how users interact with our website and to improve performance and user experience.

These tools may collect information such as:

• Mouse movements
• Clicks and scrolling behaviour
• Pages visited and time spent on site
• Device and browser information

This data is collected using cookies and similar technologies.

Where required by law, we will request your consent before placing non-essential cookies or enabling tracking technologies.

Data collected through these tools is used in an aggregated and anonymised manner wherever possible and is not intended to personally identify users.

6. COOKIES

Our website uses cookies to improve your browsing experience.

Cookies are small data files stored on your device that help us:

• Enable core website functionality
• Remember your preferences
• Analyse website performance
• Deliver relevant marketing

We use both:

• Essential cookies (required for the website to function)
• Non-essential cookies (analytics and marketing, used only with your consent)

You can manage or withdraw your cookie preferences at any time through our cookie banner or browser settings.

7. SHARING YOUR INFORMATION

We may share your information with:

• Shopify, which powers our online store
• Payment processors (e.g. PayPal, card providers)
• Shipping and fulfilment partners
• Analytics and marketing providers (including Microsoft)
• Legal or regulatory authorities where required

All third parties are required to process your data securely and in accordance with applicable data protection laws.

8. SHOPIFY

Our store is hosted by Shopify. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.

Shopify may process and transfer your data outside the UK/EEA (including to Canada and the United States) under appropriate safeguards.

For more information, please see:
https://www.shopify.com/legal/privacy

9. DATA RETENTION

We retain your personal data only as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

10. YOUR RIGHTS

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, please contact us at the email above.

11. DATA SECURITY

We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.