Custom Event Setup

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    Delivery

    UK Shipping

    Standard Delivery (Including Northern Ireland): £6
    Jersey, Guernsey & Isle of Man (2–4 Day Service): £12


    Dispatch Times

    All UK orders placed before 14:00 (Monday–Friday) are dispatched the same day, excluding Bank Holidays.

    Orders placed after 14:00 on Friday, or at any time over the weekend, will be processed and dispatched on the following Tuesday.

    Please note that Bank Holidays are not classed as business or dispatch days.


    Peak Periods

    During busy periods such as Black Friday, Cyber Monday, Christmas, sales events, or product launches, processing and dispatch times may be longer than usual.

    In these instances, minor delays to our standard delivery schedule may occur.

    We reserve the right to limit or amend order changes and cancellation requests during peak periods. We appreciate your understanding during these times.

    Please note that paid delivery options are non-refundable in these circumstances.


    Delivery Information

    We aim to dispatch all orders as quickly as possible.

    All delivery timeframes are estimates only and are not guaranteed.

    Delays may occur due to factors outside our control, including courier delays, customs processing, or seasonal demand.

    Once your order has been handed over to the courier, delivery responsibility transfers to the shipping provider.


    Order Changes & Cancellations

    We will always try to accommodate order amendments or cancellations; however, we cannot guarantee changes once an order has been processed.

    During busy periods, it may not be possible to amend or cancel orders once placed.

    For further details, please refer to our Refund Policy.


    Contact Us

    If you have any questions regarding your order or delivery, please contact:

    📧 customerservices@keendist.co.uk